Shipping & Production

Order processing and production

Many Joss It Up products are made or printed to order. Production time varies by product, customization, current order volume, and the production schedule shown on the product page or communicated during the proof process. Production estimates are estimates, not guaranteed delivery dates.

Orders containing custom or personalized items may not enter production until required information, artwork, or proof approval has been received.

Shipping

Once your order ships, tracking information will be sent when available. Carrier transit time is separate from production time and may vary due to weather, holidays, carrier volume, or other events outside our control.

Please verify your shipping address before placing your order. If you notice an error, contact us immediately. We can update an address only if the order has not already shipped.

Delivered, delayed or missing packages

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors, then contact the carrier. If the package remains unresolved, contact us and we will help review the available tracking information.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply before it can be resent.

Questions about shipping can be sent to jmeelyn@gmail.com.