Returns & Refunds

Returns, exchanges and cancellations

Most Joss It Up products are made to order, printed for your order, or personalized. Because of that, we generally cannot accept returns or exchanges for change of mind once production has started.

If you need to cancel or change an order, contact us as soon as possible. We will do our best to help before production begins, but changes or cancellations may not be possible after a design is approved or an order has entered production.

Design proofs

A Design Proof purchase covers design work and a digital proof only; it does not include a physical blanket. Design Proof purchases are non-refundable once design work has begun.

Damaged, defective or incorrect orders

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement, correction, or refund.

Custom-product variation

Colors can vary slightly between screens and printed fabric. Pattern placement, cropping, scale, and exact positioning may also vary from a digital mockup while preserving the overall design concept. These normal production differences are not considered defects.

Items that have been used, washed, altered, or damaged after delivery are not eligible for return or replacement unless the issue was caused by a manufacturing defect.

To request help with an order, email jmeelyn@gmail.com.